Refund and Cancellation Policy
What happens if someone wants to cancel before the event?
If you wish to cancel your attendance to a RRR Network event, please email firstname.lastname@example.org advising as such as soon as possible. Please note that we do not issue refunds within 7 days of any event unless there is extenuating circumstances.
What happens if the event cannot be completed at no fault of the customers?
If an event is cancelled due to no fault of the customer, a refund will be paid in full within 30 days of cancellation.
What are the steps someone must follow for the above?
To receive a refund outside of the 7 days of any event please contact email@example.com or call (08) 6316 0407. You will need to provide your bank details and ticket information to confirm your original purchase. Please note that you may be charged a $10 processing fee to receive your refund.
When is payment requested?
Full payment is requested upon purchase via our website for any event, workshop, webinar or membership.
When is payment due?
Payment is due at the time of registration of any event and payment for annual/renewal membership is due by July 30 each year.
If you opt for monthly payment of your RRR membership using eWAY and you miss a payment, you will have 30 days to pay this to maintain your membership. You will be notified of your outstanding payment and can finalise this via the website login or manually with the RRR Network.
What happens after payment is made?
When you purchase via the RRR Network website you will receive an email notification detailing your purchase. Usually this email is received immediately, but please allow a couple of hours. If you do not receive an email confirmation, please contact firstname.lastname@example.org or call (08) 6316 0407.
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